AMC & Field Service Management Solution

Say goodbye to missed deadlines, manual errors, and inefficient workflows. Our AMC
Management Software streamlines your operations, automating everything from contract creation to real-time field service tracking. Gain total control over your annual maintenance contracts and deliver superior customer service.

AMC Contract & service complaints Management Web-based Software

“You are where you get the easier technology along with best features to provide your customers the experience of satisfaction in the truest sense “
“We Designed & Customize CRM Software for Your Small Growing Business with Cost Effective “

Introduction to AMC Management Software

Streamline your Annual Maintenance Contract (AMC) operations with our tailored software solutions. Our customized AMC management software applications are designed to meet the unique needs of your business, ensuring efficient tracking, scheduling, and management of all your maintenance contracts and field service.

AMC Contract Management

AMC Management assists you in monitoring services and warranties associated with AMC Contracts

Service / Contract Due Reminder

This functionality issues reminders for service and contract obligations, thereby improving customer service.

Customization

We are here to understand and analyze your unique needs. Our goal is to provide customized CRM solutions that perfectly align with your business, ensuring optimal performance and growth.

Service Call Management

Quickly address issues, improve satisfaction, and strengthen customer relationships through efficient Complaint Management.

Field Technician App

Effectively manage an unlimited number of field service technicians who can handle their assigned tasks or complaints, including capturing photographs and obtaining digital signatures.

Suitable for All Service Industry

Suitable for all service industries: Versatile across various sectors, serving diverse industries, making it an excellent choice for all types of businesses.

AMC Management Software

This Annual Maintenance Contract (AMC) Management Software is designed to keep track of all service contract information across multiple products. It automatically notifies clients when their AMC is nearing expiration, ensuring timely renewals. The software helps manage customer service, handles complaint and warranty management, and integrates with SMS and email systems. Technicians can efficiently close service calls on-site and generate digital field reports, streamlining the entire service process.

Service Call Management

Service Call Management allows technicians to access and manage service tasks via apps, eliminating manual processes. With AMCdesk, field service tasks such as tracking time, expenses, and on-site status updates are simplified. Reports can be sent directly to the office, ensuring smooth and efficient operations.

Register Customer Complaints via Web or App
Assign Complaints to Service Engineers
Manage Issues through Action Manager
Generate Engineering-Wise 2-Day Service Call Reports
Auto-Print Field Service Reports
Resolve Service Calls On-Site Using Mobile Devices

Field service App

Empower your field service technicians with mobile accessibility to update service records, check contract details, and streamline on-site activities efficiently.

Real-Time Communication
Easy Access call details
Access or reject call
Update call Status action
Attendance inward
Technician Availability Status
Detailed Service History
Tracking location of field engineers

Analytics Performance Report

Access comprehensive analytics on the performance of AMC contracts, helping in decision-making and strategy planning.

Modules Tailored to Your Workflow

We provide custom module development designed CRM solutions to your unique workflows and business requirements. This includes developing new modules, modifying existing features, and creating customized reports

Add Customer

Add field engineer/technician

Add contract under customer

Add customer site products or inventory

Log service tickets under contract/product by serial number or without contract

Assign to Field Engineer

The field engineer accepted and acted onsite

Get Powerful Reports and more

Features & Benefits Of Software

Completely business software for growing your business

Monitor Team Members

Monitor staff work flow and identify where they can communicate with clients more effectively.

Chart Graph Analytics

Easy monitoring your business and Team performance .

WhatsApp and Email integration

Creating automatic SMS and Email rules for processing Activity for yours costumer reminders

Powerful Reports

Service Engineers will complete the Call and submit reports.

Export DATA

Export Report data in excel , and PDF

Mobile Device Friendly

arcprolite CRM provides additional support for all the features so that they can be accessed from your smartphones

Create customized applications according to your requirements. Let's discuss your business requirements. We are here to create applications as per your needs.